At Finselbach Heating & Gas, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We may collect the following information when you contact us, fill in a form, or use our services:

• Name and contact details (phone number, email, address)

• Details of your enquiry or service request

• Technical information such as your IP address when visiting our website

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide services

• Issue quotes, invoices, and certificates (such as Gas Safety checks)

• Improve our website and customer service

• Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal information. We only share your data with:

• Trusted partners or suppliers directly involved in delivering our services

• Regulatory bodies if required by law

4. Data Security

We take appropriate steps to protect your personal data from loss, misuse, or unauthorised access.

5. Your Rights

You have the right to request access to the personal data we hold about you, to ask for corrections, or to request its removal where legally possible.

6. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 finselbach@btconnect.com | finselbachgas@btinternet.com
📞 01792 773134 | 07992 700075